AI Voice Agent for Physiotherapy Clinics
AI voice agent for physiotherapy clinics captures every patient call — new patient intake, appointment booking, cancellations, and ICBC / insurance questions — without tying up your front desk.
The problem physio front desks face
Physiotherapy clinics run on a tight schedule. Therapists are in treatment rooms. The receptionist is handling check-ins, processing payments, and printing ICBC forms — all at the same time.
Calls that come in during treatment hours go unanswered or to voicemail. New patients who call for a same-day appointment and reach voicemail hang up and call the next clinic on Google Maps.
ICBC callers are especially time-sensitive. A patient coordinating a treatment plan under a motor vehicle accident claim needs answers quickly — which therapist is available, how many sessions are pre-approved, whether direct billing is accepted. Every unanswered question is a booking that does not happen.
How the AI voice agent works
The agent answers calls immediately, around the clock, seven days a week.
It books appointments directly into Jane App — the practice management system most BC physiotherapy clinics already use. New patient intake forms can be sent by text immediately after booking, so your therapist has patient history before the first session.
For ICBC claims, the agent collects the claim number, date of accident, and adjuster contact, then routes the coordination request into your intake queue. It clarifies which services are covered under the active treatment plan and whether direct billing applies.
MSP and extended health questions
The agent handles common MSP and extended health billing questions — session limits, direct billing carriers, and whether a physician referral is required — without putting the caller on hold.
For complex billing situations, it captures the details and schedules a callback with your office manager rather than leaving the caller frustrated.
Pricing and timeline
Setup takes two to three weeks. That includes configuring the Jane App integration, training the agent on your services and therapist availability windows, and testing the ICBC coordination flow.
Most clinics see the cost offset by recovered new-patient bookings within the first month.
See the voice agent in action: live voice agent demo.