AI Receptionist for
Launch Rehab
This is a working demo I built for a multi-location physiotherapy clinic. It handles appointments, quotes rates, answers insurance questions, and switches to Chinese mid-call. Talk to Lily yourself.
Talk to Lily — Live
Ask about locations, book a physio appointment, inquire about ICBC, or switch to Chinese.
Five Locations, One Ringing Phone
Launch Rehab has 5 locations across the Lower Mainland — New Westminster, North Burnaby, Richmond, Burnaby City Centre, and Coquitlam — with a 6th opening in August 2025. Each location has different hours and direct numbers. The front desk handles walk-ins, check-ins, ICBC paperwork, and incoming calls simultaneously.
When the phone rings and no one picks up, that patient calls the next physio clinic on Google. For a clinic serving English and Chinese-speaking communities, missing a call from someone who doesn't speak the same language as the receptionist means losing them entirely.
This AI receptionist answers every call instantly, knows all 5 locations, quotes exact rates, handles ICBC questions, and transfers Chinese speakers to a dedicated Mandarin-speaking sub-agent. I built it custom for their workflow — their services, their insurance plans, their booking system.
clinic locations across the Lower Mainland
coverage — nights, weekends, holidays
languages — English & Chinese, auto-detected
initial assessment — quoted accurately on every call
What It Handles
- Physiotherapy, RMT, Chiropractic, Acupuncture
- ICBC, WorkSafeBC, direct billing for 13+ insurers
- Vestibular therapy, shockwave, Gunn IMS, dry needling
- Jane App booking integration
Six Things This Agent
Handles From Day One
Inbound Call Handling
Answers every call instantly — no hold music, no voicemail. Handles appointment inquiries, clinic info, and service questions around the clock.
Bilingual: English & Chinese
Auto-detects whether the caller speaks English, Mandarin, or Cantonese and seamlessly transfers to a dedicated Chinese-speaking sub-agent.
Appointment Booking
Collects patient details, preferred location and time, reason for visit, and insurance info — ready to feed into Jane App for booking.
Insurance & ICBC Handling
Trained on direct-billing providers, ICBC claims (no referral needed for first 12 sessions), WorkSafeBC, and all accepted payment methods.
Multi-Location Knowledge
Knows all 5 clinic locations with specific hours, phone numbers, parking info, and transit access. Suggests the nearest or most available location.
Rate & Service Quoting
Quotes exact rates for physio, RMT, chiropractic, acupuncture, and specialty services like vestibular therapy and shockwave. No guesswork.
Live in Under a Week
Configure
I map the clinic's services, locations, rates, insurance plans, and booking rules into the agent. Each location gets its own hours and phone number.
Connect
The agent gets a local phone number and integrates with Jane App. Chinese callers are routed to a dedicated sub-agent with a MiniMax voice model.
Go Live
Calls start flowing across all locations. Transcripts, analytics, and the ability to refine responses over time — all in the dashboard.
Ready to Stop Missing Patient Calls?
First conversation is free. Tell me about your clinic's call volume, locations, and languages — and I'll show you what an AI receptionist can do for your practice.