Smile Clinic Voice Agent (Sandbox)

This is a demo copy of a dental call-receptionist flow with sensitive office details removed. It is for staging and testing only and should be treated as read-only.

The demo accepts multilingual calls and captures caller details, but it does not write to Open Dental from this sandbox route.

Demo Rule

No new patient writes

Dental Focus

Insurance, after-hours FAQs, scheduling intent

Language

EN / Mandarin / Cantonese

For

Demo testing and workflow validation

Talk to Smile Clinic Assistant

Ask about appointment scheduling, insurance basics, or office hours. Try language switching mid-call.

Click to start a live demo call

Read-Only DemoDental FAQInsuranceEnglish

Sanitized sample call transcripts

These are anonymized examples pulled from inbound Retell call logs from a staged dental workflow for demonstration.

Inbound caller requests office manager

The caller chose English after two wrong keypad attempts and asked for a representative. The agent provided after-hours guidance and a callback option.

agent: Thank you for calling. For English, press 1. For Mandarin, press 2. For Cantonese, press 3. Para espanol, presione 4.
user: (User pressed digit: 0)
agent: Sorry, I didn't catch that. Please press 1 for English, press 2 for Mandarin, press 3 for Cantonese, or press 4 for Spanish.
user: (User pressed digit: 1)
agent: English selected. I'll continue in English. How can I help?
user: Can I speak with the office manager?
agent: The office is currently closed, so no one is available right now.

English callback capture after repeated invalid DTMF

When language selection was unclear, the agent collected name and callback details and offered desk follow-up.

agent: Thank you for calling. For English, press 1. For Mandarin, press 2. For Cantonese, press 3. Para espanol, presione 4.
user: (User pressed digit: 0)
agent: Sorry, I didn't catch that. Please press 1 for English, press 2 for Mandarin, press 3 for Cantonese, or press 4 for Spanish.
user: (User pressed digit: 0)
agent: Sorry, I didn't catch that. Please press 1 for English, press 2 for Mandarin, or press 3 for Cantonese.
user: (User pressed digit: 0)
agent: I'm sorry, I'm having trouble. Let me take your name and number so someone can call you back. May I get your first name?
user: [patient first name]
agent: Thank you, [patient first name]. Have you visited us before?
user: Yes.
agent: Great. What is the best callback number?
user: [phone number]
agent: Perfect. I have [phone number]. Is that correct?

Mandarin caller routed to front desk

The caller selected Mandarin and requested front desk support. The agent confirmed availability and transferred the call.

agent: Thank you for calling. For English, press 1. For Mandarin, press 2. For Cantonese, press 3. Para espanol, presione 4.
user: (User pressed digit: 2)
agent: 好的，請稍等，我幫您轉接中文專線。
user: I need to contact the front desk.
agent: 好的，請稍等，我幫您轉接前台人員。